gebaji may request identity verification (KYC) before processing a withdrawal or if unusual account activity is detected. Accepted documents include a valid National Identity Card (NID), passport, or birth certificate. You will also need a selfie holding the document and, in some cases, proof of your payment method (for example, a screenshot of your bKash or Nagad account showing your registered mobile number). Verification is typically completed within 24 hours Bangladesh Standard Time.

You can reset your gebaji password from the Login page by selecting the "Forgot Password" option and entering your registered mobile number. A one-time reset code will be sent to that number via SMS. Enter the code, create a new password, and log in. If you no longer have access to the registered number, contact [email protected] with your account details and identity documentation so the support team can assist you manually.

No — gebaji strictly permits one account per player. Operating multiple accounts is a violation of the Terms & Conditions and will result in all associated accounts being suspended and any balances forfeited. If you believe a duplicate account has been created using your details without your knowledge, contact [email protected] immediately so the issue can be investigated and resolved.

To close your gebaji account, send a written closure request to [email protected] from the email address or mobile number registered to your account. Please withdraw any remaining balance before requesting closure, as dormant funds handling takes additional time. If the reason for closure is gambling-related harm, gebaji's responsible gaming team can instead apply a permanent self-exclusion, which provides stronger protection and is the recommended option in those circumstances.

To deposit via bKash on gebaji, go to the Cashier section of your account, select bKash as your payment method, and enter the amount you wish to deposit. You will be shown a gebaji merchant number — send the exact amount from your bKash app using the "Send Money" option to that number, entering your gebaji account ID as the reference. Your gebaji balance is credited automatically once the bKash transaction is confirmed, typically within a few minutes.

bKash deposits on gebaji are typically credited within 1 to 5 minutes of the transaction being confirmed on the bKash network. During peak hours — particularly around BPL match days or major T20 tournaments — processing may occasionally take up to 15 minutes. If your balance has not been updated after 30 minutes, contact [email protected] with your bKash transaction ID and the amount sent so the team can manually verify and credit your account.

Yes — gebaji supports deposits via Nagad and Rocket in addition to bKash. The process is the same for each: select your preferred mobile banking method in the Cashier, follow the on-screen instructions to send the amount to the designated gebaji number, and include your account ID as the payment reference. Upay is also accepted for players who prefer that option. All mobile banking deposits in BDT are processed at the current exchange rate with no additional platform fee charged by gebaji.

The minimum deposit on gebaji is ৳200 for mobile banking methods including bKash, Nagad, and Rocket. For bank transfers via Dutch-Bangla Bank, BRAC Bank, Islami Bank, or Sonali Bank, the minimum deposit is ৳500. These thresholds ensure that transaction fees remain proportionate to the deposit amount. There is no maximum deposit limit set by gebaji, though your mobile banking provider's own daily transaction limits will apply.

The minimum withdrawal amount on gebaji is ৳500 for all payment methods. Withdrawals are processed to the same payment method used for your most recent deposit — for example, if you deposited via bKash, your withdrawal will be sent back to your registered bKash number. This policy helps protect against fraud and ensures funds return to their verified source. Withdrawal requests are reviewed and processed within 24 hours on business days (Bangladesh Standard Time).

gebaji does not charge a platform fee on standard withdrawals. However, your mobile banking provider — bKash, Nagad, Rocket, or your bank — may apply their own standard transaction or cash-out charges as per their own fee schedule. These third-party charges are outside gebaji's control. We recommend checking your provider's current fee structure before initiating a withdrawal so there are no surprises when funds arrive in your account.

gebaji offers a wide range of cricket betting markets covering BPL (Bangladesh Premier League), IPL, T20 World Cup, ICC Test matches, and international ODI series featuring the Bangladesh Tigers. Available markets include match winner, top run-scorer, top wicket-taker, total runs per over, method of dismissal, player performance props, and live in-play betting during ongoing matches. Odds are updated in real time and displayed in decimal format with BDT equivalent stakes.

All slot games on gebaji use certified Random Number Generators (RNGs) supplied by internationally recognised studios including Pragmatic Play, NetEnt, and Microgaming. Each game's RNG is independently audited to ensure outcomes are statistically random and cannot be predicted or manipulated. The Return to Player (RTP) percentage for each slot title is published in the game information panel — most titles on gebaji carry an RTP between 94% and 97%.

Yes — gebaji is fully optimised for mobile browsers on both Android and iOS devices. You can access the complete game library, make deposits via bKash or Nagad, place cricket bets, and manage your account entirely from a smartphone or tablet without needing to download a separate app. The mobile site uses a responsive layout that adapts cleanly to screen sizes from small Android handsets to large tablets, maintaining full functionality throughout.

gebaji's live casino section is powered by Evolution Gaming and Ezugi, offering real-time games streamed from professional studios. Available titles include Live Baccarat, Live Roulette, Live Blackjack, Live Teen Patti, Dragon Tiger, Andar Bahar, and game show formats such as Crazy Time and Monopoly Live. Tables are available around the clock with multiple stake levels, making them accessible to both casual players and high-volume bettors in Bangladesh.

A multi-bet (also called an accumulator) on gebaji combines two or more individual selections into a single bet where all selections must win for the bet to pay out. You can add up to 20 selections to a single multi-bet slip across different matches, sports, or events. Minimum stake per multi-bet is ৳50. Odds are multiplied across all selections, so potential returns increase significantly — as does the risk. All standard bet settlement rules apply, and voided selections are removed from the accumulator with remaining odds recalculated.

gebaji offers a welcome bonus to newly registered players on their first qualifying deposit. The bonus is credited to your account as bonus funds that can be used across eligible games. The exact bonus percentage and maximum amount may vary depending on the current promotion — check the Promotions section of your gebaji account after registering for the most up-to-date offer. Welcome bonuses are available to one new account per player and cannot be combined with other introductory offers.

A wagering requirement is the total amount you need to bet using bonus funds before any winnings derived from them can be withdrawn as real cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 in eligible bets before withdrawing. On gebaji, wagering requirements are clearly stated in each promotion's terms. Different game types contribute differently — slots typically count 100%, while live casino games may contribute a lower percentage. Always read the promotion terms before opting in.

Yes — gebaji periodically offers free spin promotions on selected slot titles from providers including Pragmatic Play and NetEnt. Free spins may be awarded as part of the welcome package, as a reload bonus, or through seasonal promotions tied to events like Eid, Pohela Boishakh, or major cricket tournaments. Winnings from free spins are usually credited as bonus funds subject to a wagering requirement. Current free spin offers are listed in the Promotions section of your gebaji account dashboard.

gebaji rewards regular players through a loyalty programme that tracks your betting activity and deposits over time. As you accumulate points through real-money gameplay, you progress through loyalty tiers that unlock increasingly valuable perks — including higher withdrawal limits, personalised reload bonuses, dedicated account management, and invitations to exclusive gebaji tournaments. Details of the current loyalty tier structure are available in the Rewards section of your player account.

Bonuses on gebaji can be cancelled or forfeited for several reasons: making a withdrawal before meeting the wagering requirement, placing excluded bet types (such as low-margin casino bets that do not contribute toward wagering), breaching the promotion's time limit, or violating the Terms & Conditions (for example, operating multiple accounts). If you believe your bonus was cancelled in error, contact [email protected] with your account details and the promotion name so the team can review the case.

gebaji is a safe and reliable platform that uses 256-bit SSL encryption to protect all data transmitted between your device and our servers. Player funds are held separately from operational funds, and all payment transactions are processed through verified, PCI-DSS compliant channels. Account security features include two-factor authentication via SMS OTP and automatic session timeouts. gebaji's games are supplied by internationally certified providers whose RNGs are independently audited for fair play.

gebaji is strictly for players aged 18 and above. This is a non-negotiable requirement enforced through mandatory age declaration at registration and identity verification (KYC) checks. Any account found to be operated by a person under 18 will be closed immediately, and all associated funds will be withheld pending review. If you suspect underage access to the platform, please report it to [email protected] without delay.

You can set a daily, weekly, or monthly deposit limit from the Responsible Gaming section of your gebaji account settings. Enter your preferred maximum amount and confirm — the limit takes effect immediately. Reducing a limit happens instantly; increasing a limit is subject to a mandatory 7-day cooling-off period to prevent impulsive decisions. Deposit limits are one of the most effective tools for keeping your spending within a comfortable, planned budget.

To self-exclude from gebaji, send an email to [email protected] with the subject line "Self-Exclusion Request" and include your registered account username. You can request a temporary exclusion (minimum 6 months) or a permanent exclusion. Once applied, your account is locked, all marketing communications are stopped, and the exclusion cannot be reversed during the chosen period. Self-exclusion is a free, confidential service and the support team processes requests within 24 hours.

The gebaji support team is available 24 hours a day, 7 days a week via email at [email protected]. When contacting support, include your registered account username, a clear description of your issue, and any relevant transaction IDs or screenshots to help the team resolve your case as quickly as possible. Response times are typically within a few hours, with priority handling for urgent matters such as payment disputes, self-exclusion requests, and account security concerns.